PRIVACY POLICY

Privacy and Cookie Policy

Effective Date: 01/01/2025

This Privacy and Cookie Policy explains how Concept One Source Solution Ltd (“we”, “our”, or “us”) uses and protects any information that you give us when using our website www.conceptgroup.uk.

This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.

Concept One Source Solution Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy policy.

We may update this policy from time to time. Please check this page occasionally to ensure you are happy with any changes.

1. What We Collect

We may collect and process the following personal data:

First name and surname
Contact details including email address and phone number
Company name
Demographic information such as postcode
Enquiry details submitted via contact forms
Records of correspondence if you contact us
IP address and browser/device details

2. What We Do with the Information We Gather

We collect this information to understand your needs and provide you with a better service, specifically:

Internal record keeping
Improving our products and services
Periodically sending promotional emails about new services, offers or other information of interest
Occasionally contacting you for market research via email, phone, or mail
Customising the website according to your interests

3. Legal Basis for Processing

We process your personal data based on:

Your consent (e.g. when submitting forms)
Our legitimate interests
Compliance with legal obligations

4. Security

We are committed to ensuring your information is secure. We have suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While we strive to protect your data, no method of transmission or storage is 100% secure.

We may use trusted contractors to support our website, ensuring they comply with GDPR. They will only access your information to fulfil obligations to us.

We may also share data with professional advisors if needed for legal or professional advice. We do not otherwise share or sell your data.

5. Retention of Data

We retain personal data only for as long as necessary for the purposes set out in this policy or to comply with legal obligations.

6. Your Rights

You have the right to:

Access your data
Correct any inaccurate data
Request deletion of your data
Object to or restrict processing
Request data portability

To exercise these rights, contact sales@conceptgroup.uk. We may ask for identity verification before processing requests.

7. Cookies

What are Cookies?

Cookies are small text files stored in your browser. They help websites remember preferences and improve user experience.

Cookies We Use:

Anonymous Analytics – track pages visited and site behaviour anonymously
Site Functionality Cookies – essential to keep the site working (e.g. login preferences)
Site Behaviour Cookies – track user interaction to help us improve functionality
Third-Party Cookies – may include cookies from social media or external services; these are subject to their own privacy policies

Controlling Cookies

You can manage or delete cookies through your browser settings. Note that disabling all cookies may affect the functionality of the website.

Helpful links:

You may also manage third-party advertising cookies at Your Online Choices.

8. Links to Other Websites

Our website may contain links to external sites. Once you leave our site, we are not responsible for the content or privacy practices of other websites.

9. Contact

If you have any questions about this policy or your personal data:

Concept One Source Solution Ltd

sales@conceptgroup.uk

01773 301368

Concept One Source Solution Ltd, Queen Street, Belper, Derbyshire, DE56 1NR